Troubleshooting FAQs
To help you solve your biggest problems quickly, we’ve put together a collection of the most common Troubleshooting FAQs.
Incorrect Data Recording
Q: What to do if unable to record sleep data or records incorrectly?
1. Make sure you wear the watch while sleeping in order to track the sleep data.
2. Sleep data is estimated by primarily movement. Once you are laid down, watch will take approximately an hour to assume that you have gone to sleep.
2. Sleep data is estimated by primarily movement. Once you are laid down, watch will take approximately an hour to assume that you have gone to sleep.
Q: What to do if the blood pressure is not showing accurate data?
Blood pressure monitoring is only for the reference, data may not match with the medical equipment. This watch is not a medical grade equipment.
Q: What to do if the heart rate monitor is not taking reading well.What can be the issue?
1. Check if the user is having hairs, tattoo, skin complexion, scaring, wear the watch too lose or too tight might affect the readings.
2. Check if the heart rate sensor which is there on the bottom of the watch is glowing in green or not. If the sensor is working properly the sensor should glow in green color.
3. Check if the device was not subject to any mishandling, broken wires or exposed to direct sunlight or hazards like fire and liquid.
2. Check if the heart rate sensor which is there on the bottom of the watch is glowing in green or not. If the sensor is working properly the sensor should glow in green color.
3. Check if the device was not subject to any mishandling, broken wires or exposed to direct sunlight or hazards like fire and liquid.
Q: Why does the watch show the steps even when I'm not walking?
Your watch is tracking the movement if your wrist so if you are doing something that requires a lot of hand movement then step count can be affected.
Charging Issue
Q: How to charge the watch?
1. Attach the magnetic end of the charging cable which comes with the watch package on the charging pad of the watch which is located on the back of the watch and connect the other end which is a USB-A end to a 5V, 2A rated power adapter or power bank or a computer.
2. The watch’s display would show the charging status and charging percentage while charging.
3. If the watch is connected to a computer USB port for charging, the speed of charging would be less as the power pushed by the USB port of a computer is less than the 5V 2A rated power adapter.
2. The watch’s display would show the charging status and charging percentage while charging.
3. If the watch is connected to a computer USB port for charging, the speed of charging would be less as the power pushed by the USB port of a computer is less than the 5V 2A rated power adapter.
Q: How to check battery charge status?
Battery charge status is shown on the watch homepage with the percentage of the charge remaining on the watch’s battery.
Q: What are the charge norms and guidelines?
1. Before using the Watch for the first time, please fully charge the smartwatch first.
2. Charging through wall adapter – Specs of the adapter: 5V, 2A.
3. Any other accessories could be used for charging the Watch as long as the above norms are followed.
2. Charging through wall adapter – Specs of the adapter: 5V, 2A.
3. Any other accessories could be used for charging the Watch as long as the above norms are followed.
Connectivity
Q: How do I install the App?
Via QR Code Scanning
Find the QR code on the product manual of the Watch for installing the App on the smart phone of the users.
Open the QR Code Scanner app on the user’s phones and scan the code present on the user manual of the Watch.
Thereafter, follow the on-screen instructions to install the app on the user’s phone.
Searching On The Store
Via Searching the app on Google Play or Apple Store.
On Google Play or Apple Store, in the search bar, type the App's name and enter search.
Click on the install button to install the app on the user’s phone.
Find the QR code on the product manual of the Watch for installing the App on the smart phone of the users.
Open the QR Code Scanner app on the user’s phones and scan the code present on the user manual of the Watch.
Thereafter, follow the on-screen instructions to install the app on the user’s phone.
Searching On The Store
Via Searching the app on Google Play or Apple Store.
On Google Play or Apple Store, in the search bar, type the App's name and enter search.
Click on the install button to install the app on the user’s phone.
Q: How to connect the watch with the App?
Step 1: After installing the App, turn the watch on and open the App on the user’s phone.
Step 2: Switch on the Bluetooth on the user’s phone then click on the "bind device" on the App.
Step 3: The previous process would enable the user to search for watch's model to connect with the App.
Step 4: Once the connection is successful all the fitness data stored on the Watch will sync automatically on the App.
Step 2: Switch on the Bluetooth on the user’s phone then click on the "bind device" on the App.
Step 3: The previous process would enable the user to search for watch's model to connect with the App.
Step 4: Once the connection is successful all the fitness data stored on the Watch will sync automatically on the App.
Q: What to do if the smartwatch is unable to connect with the phone?
Make sure you are using Android 9.0/ IOS 10.0 or above OS version in your smartphone.
It is necessary to accept and agree to all the terms and permissions including the location services also.
Make sure you have downloaded the app in your smartphone.
Do not connect the watch directly with the phone’s Bluetooth, make sure you are connecting it via the app.
Make sure your Bluetooth is on and try to bind the watch with the app. Once the device is discoverable, it will display on the app screen, click to connect the device with the app.
If you still continue to have binding issues, please restart your phone and try again.
It is necessary to accept and agree to all the terms and permissions including the location services also.
Make sure you have downloaded the app in your smartphone.
Do not connect the watch directly with the phone’s Bluetooth, make sure you are connecting it via the app.
Make sure your Bluetooth is on and try to bind the watch with the app. Once the device is discoverable, it will display on the app screen, click to connect the device with the app.
If you still continue to have binding issues, please restart your phone and try again.
Q: What to do if the watch often disconnects from the watch?
The operational distance for the Bluetooth is 10m. It is ideal that phone and watch is in direct contact with each other.
If still the Bluetooth is disconnecting, close the app, switch off and on the Bluetooth and start the app again.
Make sure the app is running in background always.
If still the Bluetooth is disconnecting, close the app, switch off and on the Bluetooth and start the app again.
Make sure the app is running in background always.
Q: Can the user use the smartwatch out of phone's Bluetooth range?
Yes, step counting, heart rate monitoring, calorie count, spO2, BP, time can be recorded directly on your watch while your phone is not connected.
Watch has some internal memory to record this data.
Once you are in contact with your phone, you can sync the data to the app.
Watch has some internal memory to record this data.
Once you are in contact with your phone, you can sync the data to the app.
Q: How to set a time and date?
The date and time of the tracker will automatically synchronize with your phone after your watch is successfully paired with your phone in the app.
Product Functionality
Q: What to do if the smartwatch is not getting call or message notifications?
1. Make sure call alert and message alert are enabled from the app.
2. Sync the watch after enabling these features.
3. Even if the notifications are not coming, switch off your phone’s Bluetooth and again switch on OR restart your phone.
4. Try uninstalling and installing the app and then start binding process with the watch and check if the issue is still persisting or not.
5. Reset the watch and check if the function is working or not.
2. Sync the watch after enabling these features.
3. Even if the notifications are not coming, switch off your phone’s Bluetooth and again switch on OR restart your phone.
4. Try uninstalling and installing the app and then start binding process with the watch and check if the issue is still persisting or not.
5. Reset the watch and check if the function is working or not.
Q: What to do if the user is not able to adjust volume of the music player?
Yes, users can control music from your watch. Previous/next/volume up/Volume down can be adjusted from the watch. Users have to enable the feature from the app first.
Q: What to do if the data is taking too long to sync on the app?
1. In order to sync the data to the app, connect the watch to the phone via the app and go to the app’s homepage, drag down the screen.This will start the syncing process and data will be synced to the app.
2. Make sure you are in Bluetooth range and watch and the app are nearby when you are syncing the data.
3. If the app is taking too long time to sync or it gets stuck while syncing, unbind the device with the app and reconnect again.
Note: Try to sync the data of the app at least once in every 7 days to avoid huge data to be synced in a single go and to avoid any data loss.
2. Make sure you are in Bluetooth range and watch and the app are nearby when you are syncing the data.
3. If the app is taking too long time to sync or it gets stuck while syncing, unbind the device with the app and reconnect again.
Note: Try to sync the data of the app at least once in every 7 days to avoid huge data to be synced in a single go and to avoid any data loss.
Q: Does watch has camera control feature?
Yes, you have to shake your wrist to click photos or click the tick button on the screen to take photos. Make sure you open camera from the app and use shutter from the watch.
Q: Can I adjust the screen brightness and screen out time?
Yes. screen brightness and screen time out can be adjusted from settings option.
Q: How do I navigate to the main menu?
Swiping left on the watch’s home screen would lead to opening the menu.
Q: How to change the watch faces on the watch?
Step-1: Go to the Menu of the watch.
Step-2: Inside the menu, select the ‘Setting’ option. Step-3: Inside the ‘Setting’ option, scroll down and select the ‘Watch Faces’ option.
Step-4: Swipe to see all the available watch face options and select your preferred watch face.
Alternate Step: Long Press on the home screen to switch between the watch faces on the watch.
Step-2: Inside the menu, select the ‘Setting’ option. Step-3: Inside the ‘Setting’ option, scroll down and select the ‘Watch Faces’ option.
Step-4: Swipe to see all the available watch face options and select your preferred watch face.
Alternate Step: Long Press on the home screen to switch between the watch faces on the watch.
Q: Can users find their phone using the smartwatch?
Yes. Users can find your connected phone using the watch.
Step 1: Move to the ‘Find Phone’ option and tap on it. Step 2: Your phone will start ringing.
Step 3: Tap on pause button to stop it.
Step 1: Move to the ‘Find Phone’ option and tap on it. Step 2: Your phone will start ringing.
Step 3: Tap on pause button to stop it.
Q: How to check notifications in the watch?
Swipe down on the home screen of the watch to review the notifications of the connected media device.
Swipe up to the last page to delete all notifications.
Swipe up to the last page to delete all notifications.